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 Our hearts and prayers go out to the people affected by the earthquake in Christchurch and also those affected by the devastating events in Japan.
It is still hard to comprehend the damage these natural disasters have caused in just the blinking of an eye. Words can not describe the emotions one traverses when seeing the suffering of the many people who have lost their homes, their possessions and in many cases their loved ones. Unbelievable.
As unbelievable as this seems, it is also a stark reminder of how fickle our lives and livelihoods are. We work in businesses, which can be wiped out from one moment to the next. We live in dwellings that can be pulled down within seconds and we are dependent upon a complex infrastructure that provides us with the food, fuel and information we need to survive. All the more important it is to be prepared. [more]
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 CRM - the way it’s meant to be
For nearly 15 years, we have been operating internal CRM functionality in some way, shape or form within Convergence. The benefits of proper Customer Relationship Management have been well understood for many years and organisations harnessing this technology are pulling away from their competition – deal by deal. Despite this evidence, many organisations have still not embraced this technology.
So why is it that CRM is seen as a “nice to have” instead of the critical tool to improve an organisation’s sales and over-all productivity? And if implemented, why is the CRM system typically only used by “the sales team” and not all people who have ‘relationships’ with clients? And further still, why is CRM frequently still an ‘island’ of information with little or no integration to financial accounts, email and documents? Well, as you would expect there are many horses for the many courses out there. One theme that does seems to prevail, however, is “does it support the way we actually work?” or “does it force us to work in a different way entirely?” If you are a small to medium business, this one may just be what you have been looking for. Introducing CapsuleCRM. [more]
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The Evolution of Convergence
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Mark Presnell handing prize selection of fine wines to winner,
Andrew Diver from Vero.
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Convergence has been in operation for 14 years and the solutions and services we bring to the market have changed considerably along the way. Some of you may know us as the Lotus Notes experts we started off as. However, today we cover a much wider range of offerings and solutions, including the unique ‘Convergence Peace of Mind’ IT support plans, the full range of IT consultancy services, software application development, cloud computing services and advice, ERP solutions, systems integration, VOIP and mobile phone services.
Download your copy of the Convergence company profile then enter three Convergence offerings into this form and be in to win a selection of fine wines.
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 Convergence and Zeald.com partnership delivers results
In 2010, we updated our own website and selected Zeald.com not only as the provider of the website and content management system [CMS], but also the on-going hosting partner for the site. From this a strong partnership has now developed.
When it comes to the integration of Zeald.com’s powerful eBusiness websites with clients’ internal accounting, inventory or ERP [enterprise resource planning] systems more than 30 Zeald.com E-Business Consultants across New Zealand now call on Convergence to make it happen. Check out the case study for the integration job we implemented for Bearing & Engineering Supplies Ltd. in Nelson. [more]
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Bearing & Engineering, Nelson
Zeald.com eBusiness website Integration
[download now]
Livestock Improvement Corporation, Hamilton
Smartphone Integration with Traveler
[to be published in the next iStart magazine in April]
Speakman Law, Auckland
Cloud-based ERP
[download now]
Scott Chemicals, Auckland
iPhone Application Development
[download now]
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Recent Case Studies
Nothing speaks more clearly of a vendor’s ability to deliver true value than clients confirming this in their own words.
Don’t just take our word for it, read how our customers benefit from the work we perform for them. [more]
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Want to create your own newsletter like this?
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Since our last newsletter, we have had several enquiries about the system we use to generate and send our newsletters. We have since assisted one of our clients with the setup of their own newsletter system and we are now a certified reseller of the SmartMail PRO email marketing system.
Contact us for a demo so you can see first hand how this tool will not only make it easy to send your newsletters, but also to manage your distribution list[s] and performance statistics and reporting
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