Maximise your chances of success with the right CRM solution & the right implementation strategy
In today’s competitive business landscape a failing CRM system [or No CRM system] is no longer an option!
Yet CRM remains an area where industry analysts consistently report high failure rates. We have the experience to ensure that your organisation does not contribute to those sobering statistics
Convergence has worked with CRM since before the term was coined, so you’re in great hands. We know from experience what it takes to make your CRM initiative a roaring success and your systems the envy of your competitiors.
Convergence can assist you at every step of your CRM project:
A well executed CRM initiative within a sales based organization can have a phenomenal positive impact on every area of a firm, and on every external person who deals with the organization
That’s why we are so passionate about CRM, we have experienced the constructive results first hand, and we enjoy being part of the transformation process
When a CRM initiative is successful the quality of customer service improves, so does sales closure rates and revenue levels; teamwork is fostered and greater structure and accountability is introduced to both the customer services and sales functions
All of the above outcomes are obviously highly desirable, however local statistics show us that CRM is still a high-risk project with a staggering failure rate...
The essence of our CRM consultancy service at Convergence is to work alongside your organization, to maximise the chances of your CRM initiative being a success, and your investment paying considerable dividends
Rely on our experience to select and implement the right system for your business.
CRM systems have evolved considerably since their early versions — and the evolution continues!
The latest trend is toward
cloud and web-based customer relationship management solutions such as Salesforce, iTrack and others. Such solutions typically communicate wirelessly with hand-held devices such as the Apple iPhone to provide field staff with real-time account details.
This technology is very exciting and moving rapidly!
Talk to us about how we can work with you towards a highly successful CRM implementation, and the many benefits that you will experience
