IT Support Plans

Convergence 'Peace of Mind' Support Plans

We are able to offer you complete peace of mind regarding support for your IT systems so that you can focus on what you are best at - your business!

You should not have to become an IT expert or even need to worry about any of the details of why your IT systems may not be performing the way you expect them to. Leave that to us.
 

Annual Strategic Planning

Here’s something you won't find in most IT support plans.  We normally bundle into our plans an annual planning session along with support meetings throughout the year.  These are proactive sessions where we look to the future [in the case of planning workshops] establishing a vision of where your IT systems need to be in 12, 24 or 60 months time.  During the support sessions we review the previous period and identify trends, recurring issues or user training requirements.  The annual cycle has all been designed to save you money, and to ensure that you get the very most out of your technology solutions.
 

Helpdesk Open 24/7/365

 
The modern workforce requires access to critical IT systems for longer than just the traditional 9 to 5 business day.  That’s why most of our support plans include 24 hour remote monitoring of your servers.  We’ll be notified by text message the minute something goes wrong, and we’ll get you up and running again in the fastest possible time.  It’s all part of service, you’ll quickly understand why we call our support agreement ‘Peace of Mind’ plans
 

Your Satisfaction 100% Guaranteed

 
Our responsibility is to ensure that you are 100% satisfied with the service we provide.  Something unique about a Convergence support plan is that you are not locked into a term contract.  In fact you can cancel at any time without notice or penalty.  This keeps us ‘on our toes’ ensuring that you are deliriously happy at all times, and coming back for more.
 
Let's talk about your requirements today! Once we've got an understanding of what it is you are looking for, we will come back to you with a custom support plan proposal that will excite you!